Cancellation and refund policy

1. Cancelling a subscription

You can cancel at any time by writing to info@adamard.am from your account’s email address, or from your account at dashboard.adamard.am. Cancellation takes effect at the end of the period you have already paid for, and you are not charged again.

2. Full refund

We refund the full payment if:

• you cancel before the service has been activated on your phone line;
• we cannot activate the service within 14 days of your payment for reasons on our side;
• you were charged twice, or charged an amount different from the one you agreed to.

3. Partial refund

If the service is unavailable for more than 72 hours in a row for reasons within our control, we refund the unused part of that month or credit it to the next month, as you prefer.

4. When no refund is due

In other cases, the payment for a month that has already started is not refunded; the service stays available until the end of that month. The free pilot involves no payment.

5. How the money is returned

Card payments are refunded to the card used for the payment; bank transfers are refunded to the account they came from, in AMD and in the amount paid. We process an approved refund within 5 business days. Your bank may take up to 30 days to show it on your account.

6. How to request a refund

Write to info@adamard.am with your company name, the invoice or order number and the reason. We confirm receipt within 3 business days.